Is Value City Furniture Good Quality? [Examined]

When you’re shopping for furniture, there’s nothing worse than getting home and realizing you paid too much.

You want to get a good deal—but you also want to make sure that the quality of your furniture will be worth it.

Value City Furniture is one of the most popular stores in the country.

They sell all kinds of furniture, from couches and dressers to tables and chairs, plus, their prices are great too.

So what’s the catch? Is Value City Furniture good quality or is it just a myth?

We’re here to answer that question for you.

Note: This post may contain affiliate links. Learn more on the disclosure page.

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Who owns Value City Furniture furniture?

Value City Furniture has been a family-owned, family-run enterprise for decades.

The current president, Jonathan Schottenstein, is fourth-generation while Jay Schottenstein is the third-generation chairman of the board.

Thanks to their combined efforts, their business excels in producing high-quality furniture for every function you could need while American Signature, Inc. acts as the parent company.

How long has Value City Furniture furniture been in business?

Value City Furniture was founded more than seventy years ago, established in 1930 in Columbus, Ohio by Ephraim Schottenstein.

Since then, the company has opened over one hundred locations around the nation in more than a dozen states and boasts around four thousand team members, each one ready to assist you with your next purchase.

What style is Value City Furniture furniture?

While Value City Furniture used to specialize in ready-made furniture sets for every room in your home.

In recent years though, it has shifted its focus to also include eclectic, mix-and-match pieces with a modern twist and cozy feel.

The brand offers furniture for a range of tastes from contemporary comfort to elegant glam to urban country, ensuring that you find your exact style preference.

In the late 2010s, they also began producing more designer furniture lines but their commitment to providing you with durable, long-lasting furniture pieces at affordable prices has not changed since the company’s founding.

What kind of furniture does Value City Furniture make? 

As a well-established furniture store, Value City Furniture manufactures all types of products for every room in your home and office.

Whether you’re searching for an end table or a new bookshelf, their shops and online store have everything you could possibly want such as:

  • Sectionals
  • Coffee tables
  • Armoires
  • Dressers
  • Nightstands
  • Vanity mirrors
  • Bedframes
  • Recliners
  • Ottomans
  • Dining room tables
  • Dining room chairs
  • Dining room benches
  • Bar stools
  • Swivel stools
  • Upholstered chairs and benches
  • Office desks
  • Office chairs
  • Davenports
  • Loveseats
  • Sofas

No matter if you’re looking to remodel your bedroom or your bathroom, Value City Furniture has just the furniture pieces you need.

Where is Value City Furniture merchandise made?

Since American Signature, Inc. became Value City Furniture’s parent company in 2002, the brand’s manufacturing headquarters has been based in North Carolina.

Its mission is to produce the highest-quality, American-made furniture with no extra charge to you so you get more bang for your buck.

The brand works closely with established interior designers to generate the most unique décor themes suitable for every room without hitting you with designer prices.

If you can imagine it, they’ve probably got it and in multiple colors!

Is Value City Furniture furniture good quality?

is value city furniture good quality

Value City Furniture Materials and Design

If there are three things Value City Furniture prides itself on, they are durable materials, attractive designs, and economically-sound furniture pieces, meaning you’ll get quality build for bargain prices.

The company is dedicated to proving you with top-quality products made from the longest-lasting material to make sure every need is met and satisfied.

By working closely with interior designers, the company is continually able to manufacture hand-made crafts that are sure to stand the test of time while keeping their pleasing aesthetics.

Value City Furniture Ordering and Delivery Process

The ordering process for Value City Furniture is streamlined and efficient, with the majority of their products available for purchase directly from their online shop.

With a few quick clicks, your new furniture set should be on its way in no time. 

Their website is highly intuitive and easy to navigate with every type of furniture separated by room as well as a search bar for even simpler navigation.

As some of their products come in a wide range of colors, these are also listed below every time with an easy-toggle system to switch between hues so you find your perfect fit faster.

Their delivery policy depends on the furniture that you buy and which store you purchased it from, with each shop servicing its own local area.

Consequently, free shipping and onsite assembly are only available for certain select furniture sets according to the local store’s delivery area so make sure to locate the one closest to you.

Thankfully, their delivery turnover is quite fast, only taking up to five days after purchase to arrive at your home.

The store will also generally contact you the day before the delivery is supposed to take place to inform you of the estimated two-hour window in which the product could be delivered.

However, due to liability reasons, they cannot hoist furniture into the home nor move any existing furniture so make sure to move any obtrusive furniture out of the way in advance!

Value City Furniture Product Warranty and Customer Service

The best part is that most products come with a one-year product warranty, with in-home repair or replacement services available on delivered products if they become defective.

Value City Furniture also offers you its Pure Promise package at checkout, a five-year protection program on any merchandise that can also be exchanged for in-store credit just in case.

Value City Furniture Return and Exchange Policy 

Gracefully, their return policy is as strong as their furniture, as they allow you to return most merchandise within seven days of purchase/delivery (though I would prefer it to be a bit longer).

There is a fifteen percent restocking fee if the refund was requested after the item was shipped from its warehouse, but a full refund is granted in the opposite case.

Don’t get hit with buyer’s remorse and lose out!

For obvious reasons, the item must be in perfect condition when returned unless it was damaged during delivery.

In this case, you’ll have to notify the store within seven days in order to seek compensation or have the item replaced.

My Top Value City Furniture Picks

There are thousands upon thousands of items you can get from Value City, so to make things simpler for you (hopefully), I have picked out a few that I think represent great value for money and style.

Mario 3-Piece Dual-Power Reclining Sofa with Console

The Mario 3-Piece Dual-Power Reclining Sofa with Console is highly rated and is a great piece to add to your living area.

The fabric is soft and comfortable, plus I love the inclusion of a center console which you can use to rest your arms or place your favorite beverage.

Having adjustable head and leg rests just puts the icing on the cake!

I can tell you with certainty that it is incredibly to find a coffee table design like this that comes with a lift top.

Not only does the Union City Lift-Top Coffee Table fit beautifully into a rustic or farmhouse style, but the lift top allows you to turn it into a functional table for dining too.

How Much is Value City Furniture?

The price range of furniture is extremely wide, so what we have done is classify them as entry-level, mid-range, and luxury.

In the case of Value City Furniture’s pricing, we would rate them as having mid-range prices.

ItemPrice baseline
Sofa (about 80″)From $500
Coffee TableFrom $130
Bed (single)From $210
figures are estimates; check on merchant site for current pricing

Where to Buy Value City Furniture?

You can buy Value City Furniture in any of its over one hundred locations nationwide or directly from its website (delivery options are subject to location):

https://www.valuecityfurniture.com/

How to Contact Value City Furniture?

Their customer service agents are easily reachable by telephone and happy to help:

By phone

1-888-751-8552

You can also reach o

By email directly on their website

https://www.valuecityfurniture.com/contactus

By live chat

You may chat with a customer service representative on their website between 9 am and 11 pm ET. Just look out for the chat button on the top menu bar.

Value City Furniture Alternatives

If you are shopping for furniture in a similar price range, here are a few alternatives you can consider. You can also click through to read our review!

Frequently Asked Questions (FAQ)

What are the hours of Value City Furniture?

Most showrooms are open Monday to Saturday from 10 AM to 9 PM and Sunday from 11 AM to 7 PM.

Which states are Value City Furniture stores located in?

There are stores across thirteen states, including Ohio, Virginia, West Virginia, Pennsylvania, Kentucky, Michigan, Indiana, Maryland, New York, Illinois, Tennessee, North Carolina and Delaware.

Do I have to tip my delivery man?

While a tip isn’t compulsory, it is always a nice gesture to tip your delivery men for their hard work just like you would anyone else in the service industry. Why not make their day?

In Conclusion: Value City Furniture Review

If you’re looking for furniture that’s durable and long-lasting, we think you’ll be pleased with the products and services at Value City Furniture.

We know that buying furniture is a big decision, and we want to help you make the best choice.

Hopefully, our review has given you some helpful information about this brand and what it has to offer.

As always, if you have any questions or comments, please leave them below. We always love hearing from our readers!

Need more inspiration? Check out these other reviews too:

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Emma Taylor

Emma Taylor is the Chief Editor at Wallccessories and writes regularly about topics surrounding home decor. Her family has moved several times over the years due to her husband's job requirements, and thanks to that, she has had many opportunities to dabble in designing and decorating real cozy homes.

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